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  1. Try To Update Software,The latest software for the X6 is V21.0.004. If this is not available to you try a soft reset. On the phone dialler type *#7370#. You will need the security code which is 12345 unless you have changed it. If you can back up your phone do so before trying this method.

  2. 1. Make sure you phone is fully charged.
    2. Backup your contacts list and personal files to memory card (if possible).
    3. Switch-off your 6600 phone.
    4. Press and hold these three keys together
    -Green dial key,
    -Star key (*)
    -Three key (3)
    then press the power on/off to swtich on the 6600 phone.
    DO NOT let go the three keys until you see the “formatting” screen displayed
    5. After a few minutes, the format will be complete. Your 6600 will now be at its original factory settings


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