Home Samsung the problem is that when i switch my phone on I cannot... Samsung the problem is that when i switch my phone on I cannot use the touchscreen. No input is accepted. By anonymous - December 23, 2010 437 2 Please follow and like us: RELATED ARTICLESMORE FROM AUTHOR Samsung Galaxy Note 10 and Galaxy Note 10 Plus How to Solve ‘Memory Full’ issue on Samsung Galaxy S4 Samsung Galaxy S6 will have 16MP camera 2 COMMENTS Try To Update Software,The latest software for the X6 is V21.0.004. If this is not available to you try a soft reset. On the phone dialler type *#7370#. You will need the security code which is 12345 unless you have changed it. If you can back up your phone do so before trying this method. Reply 1. Make sure you phone is fully charged. 2. Backup your contacts list and personal files to memory card (if possible). 3. Switch-off your 6600 phone. 4. Press and hold these three keys together -Green dial key, -Star key (*) -Three key (3) then press the power on/off to swtich on the 6600 phone. DO NOT let go the three keys until you see the “formatting” screen displayed 5. After a few minutes, the format will be complete. Your 6600 will now be at its original factory settings Reply LEAVE A REPLY Cancel reply Please enter your comment! Please enter your name here You have entered an incorrect email address! Please enter your email address here Save my name, email, and website in this browser for the next time I comment.